FAQs & Troubleshooting
Frequently asked questions, glossary of terms and more
10 articles
Written by Megan Halstead, Cassidy Tonkin and Ashley Fong
Securely Contact Us - Claim Timeline Built In Messaging
Have a question about a specific claim? Use our secure built in messaging system on your Claim Summary page.Written by Megan Halstead. Updated over a week ago
Where is my Remittance?
Is it remittance day, but you still have not yet received yours?Written by Cassidy Tonkin. Updated over a week ago
Not seeing claims older than 3 years old on my web and mobile apps
Email us to access historical claimsWritten by Ashley Fong. Updated over a week ago
Resetting Your Password
Forgot your password? Let's get you logged in!Written by Megan Halstead. Updated over a week ago
What plan am I on?
Find your current subscription plan in your account settings.Written by Megan Halstead. Updated over a week ago
What if I take time off?
Am I still charged a fee if I stop submitting claims for a time?Written by Megan Halstead. Updated over a week ago
Payment Missing/Updating Direct Deposit
Did you receive a remittance with an expected payment, but no payment has been made?Written by Cassidy Tonkin. Updated over a week ago
Can you use Dr. Bill on multiple devices?
What devices is Dr.Bill compatible with?Written by Cassidy Tonkin. Updated over a week ago
Referring Physician Not Showing Up
Unable to locate a specific referring physician in our database?Written by Megan Halstead. Updated over a week ago
When can I start entering claims?
Have you recently signed up and you're wondering when you can start submitting?Written by Megan Halstead. Updated over a week ago