FAQs & Troubleshooting

Frequently asked questions, glossary of terms and more

10 articles in this collection
Written by Megan Halstead, Cassidy Tonkin, and Ashley Fong

Securely Contact Us - Claim Timeline Built In Messaging

Have a question about a specific claim? Use our secure built in messaging system on your Claim Summary page.

Written by Megan Halstead
Updated over a week ago

Where is my Remittance?

Is it remittance day, but you still have not yet received yours?

Written by Cassidy Tonkin
Updated over a week ago

Not seeing claims older than 3 years old on my web and mobile apps

Email us to access historical claims

Written by Ashley Fong
Updated over a week ago

Resetting Your Password

Forgot your password? Let's get you logged in!

Written by Megan Halstead
Updated over a week ago

What plan am I on?

Find your current subscription plan in your account settings.

Written by Megan Halstead
Updated over a week ago

What if I take time off?

Am I still charged a fee if I stop submitting claims for a time?

Written by Megan Halstead
Updated over a week ago

Payment Missing/Updating Direct Deposit

Did you receive a remittance with an expected payment, but no payment has been made?

Written by Cassidy Tonkin
Updated over a week ago

Can you use Dr. Bill on multiple devices?

What devices is Dr.Bill compatible with?

Written by Cassidy Tonkin
Updated over a week ago

Referring Physician Not Showing Up

Unable to locate a specific referring physician in our database?

Written by Megan Halstead
Updated over a week ago

When can I start entering claims?

Have you recently signed up and you're wondering when you can start submitting?

Written by Megan Halstead
Updated over a week ago