Medical Billing Support by Dr. Bill
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FAQs & Troubleshooting
FAQs & Troubleshooting
Frequently asked questions, glossary of terms and more
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24 articles in this collection
Written by
Steve Lionais,
Courtney Lester,
Megan Halstead
and 1 other
Securely Contact Us - Claim Timeline Built In Messaging
Have a question about a specific claim? Use our secure built in messaging system on your Claim Summary page
Written by
Megan Halstead
Updated over a week ago
How Long Does It Take To Get Set Up?
When will I be connected to Dr. Bill?
Written by
Megan Halstead
Updated over a week ago
How to Add a “No Charge Referral" 03333
There are two easy ways you can add a no charge referral.
Written by
Courtney Lester
Updated over a week ago
Deleting Duplicates
Written by
Courtney Lester
Updated over a week ago
Deleting Patients on the App
Written by
Courtney Lester
Updated over a week ago
One or more claims are not in my daily report.
Written by
Courtney Lester
Updated over a week ago
Pending Payment Number
Written by
Courtney Lester
Updated over a week ago
Resetting Your Password
Forgot your password?
Written by
Megan Halstead
Updated over a week ago
Downloading the iOS App
How do I download the iPhone app? Get the mobile app here.
Written by
Audy Chuang
Updated over a week ago
What do you charge?
Written by
Megan Halstead
Updated over a week ago
How do I sign up?
Written by
Megan Halstead
Updated over a week ago
Passcode on iPhone app is not working
Written by
Audy Chuang
Updated over a week ago
What plan am I on?
Finding your current subscription plan in your account settings.
Written by
Megan Halstead
Updated over a week ago
I don't have an iPhone or Android phone – can I use your app?
Written by
Megan Halstead
Updated over a week ago
What if I take time off?
Am I still charged a fee if I stop submitting claims for a time?
Written by
Megan Halstead
Updated over a week ago
In which provinces is Dr. Bill supported?
Written by
Megan Halstead
Updated over a week ago
Payment Missing
My payment didn't show up in my account / went to the wrong account.
Written by
Megan Halstead
Updated over a week ago
Can you use Dr. Bill on multiple devices?
Written by
Steve Lionais
Updated over a week ago
Delay in connecting your account
I submitted my paperwork – why can't I submit claims yet?
Written by
Megan Halstead
Updated over a week ago
Delay for direct deposit changes
I submitted a direct deposit form – why are my payments going to the wrong place?
Written by
Megan Halstead
Updated over a week ago
Referring Physician Not Showing Up
I've added a new doctor – but they don't appear when I try to add them for a patient
Written by
Megan Halstead
Updated over a week ago
Privacy & Security
How Dr. Bill keeps your patient and claim information secure
Written by
Steve Lionais
Updated over a week ago
When can I start billing?
You can start right away
Written by
Megan Halstead
Updated over a week ago
Example Video of Mobile App
See an example of our mobile app in action.
Written by
Audy Chuang
Updated over a week ago