FAQs & Troubleshooting

Securely Contact Us - Claim Timeline Built In Messaging

Have a question about a specific claim? Use our secure built in messaging system on your Claim Summary page

Written by Megan Halstead
Updated over a week ago

How Long Does It Take To Get Set Up?

When will I be connected to Dr. Bill?

Written by Megan Halstead
Updated over a week ago

How to Add a “No Charge Referral" 03333

There are two easy ways you can add a no charge referral.

Written by Courtney Lester
Updated over a week ago

Deleting Duplicates

Written by Courtney Lester
Updated over a week ago

Deleting Patients on the App

Written by Courtney Lester
Updated over a week ago

One or more claims are not in my daily report.

Written by Courtney Lester
Updated over a week ago

Pending Payment Number

Written by Courtney Lester
Updated over a week ago

Resetting Your Password

Forgot your password?

Written by Megan Halstead
Updated over a week ago

Downloading the iOS App

How do I download the iPhone app? Get the mobile app here.

Written by Audy Chuang
Updated over a week ago

What do you charge?

Written by Megan Halstead
Updated over a week ago

How do I sign up?

Written by Megan Halstead
Updated over a week ago

Passcode on iPhone app is not working

Written by Audy Chuang
Updated over a week ago

What plan am I on?

Finding your current subscription plan in your account settings.

Written by Megan Halstead
Updated over a week ago

I don't have an iPhone or Android phone – can I use your app?

Written by Megan Halstead
Updated over a week ago

What if I take time off?

Am I still charged a fee if I stop submitting claims for a time?

Written by Megan Halstead
Updated over a week ago

In which provinces is Dr. Bill supported?

Written by Megan Halstead
Updated over a week ago

Payment Missing

My payment didn't show up in my account / went to the wrong account.

Written by Megan Halstead
Updated over a week ago

Can you use Dr. Bill on multiple devices?

Written by Steve Lionais
Updated over a week ago

Delay in connecting your account

I submitted my paperwork – why can't I submit claims yet?

Written by Megan Halstead
Updated over a week ago

Delay for direct deposit changes

I submitted a direct deposit form – why are my payments going to the wrong place?

Written by Megan Halstead
Updated over a week ago

Referring Physician Not Showing Up

I've added a new doctor – but they don't appear when I try to add them for a patient

Written by Megan Halstead
Updated over a week ago

Privacy & Security

How Dr. Bill keeps your patient and claim information secure

Written by Steve Lionais
Updated over a week ago

When can I start billing?

You can start right away

Written by Megan Halstead
Updated over a week ago

Example Video of Mobile App

See an example of our mobile app in action.

Written by Audy Chuang
Updated over a week ago