FAQs & Troubleshooting

Frequently asked questions, glossary of terms and more

Megan Halstead avatar Cassidy Tonkin avatar Ashley Fong avatar
10 articles in this collection
Written by Megan Halstead, Cassidy Tonkin, and Ashley Fong

Securely Contact Us - Claim Timeline Built In Messaging

Have a question about a specific claim? Use our secure built in messaging system on your Claim Summary page.
Megan Halstead avatar
Written by Megan Halstead
Updated over a week ago

Where is my Remittance?

Is it remittance day, but you still have not yet received yours?
Cassidy Tonkin avatar
Written by Cassidy Tonkin
Updated over a week ago

Not seeing claims older than 3 years old on my web and mobile apps

Email us to access historical claims
Ashley Fong avatar
Written by Ashley Fong
Updated over a week ago

Resetting Your Password

Forgot your password? Let's get you logged in!
Megan Halstead avatar
Written by Megan Halstead
Updated over a week ago

What plan am I on?

Find your current subscription plan in your account settings.
Megan Halstead avatar
Written by Megan Halstead
Updated over a week ago

What if I take time off?

Am I still charged a fee if I stop submitting claims for a time?
Megan Halstead avatar
Written by Megan Halstead
Updated over a week ago

Payment Missing/Updating Direct Deposit

Did you receive a remittance with an expected payment, but no payment has been made?
Cassidy Tonkin avatar
Written by Cassidy Tonkin
Updated over a week ago

Can you use Dr. Bill on multiple devices?

What devices is Dr.Bill compatible with?
Cassidy Tonkin avatar
Written by Cassidy Tonkin
Updated over a week ago

Referring Physician Not Showing Up

Unable to locate a specific referring physician in our database?
Megan Halstead avatar
Written by Megan Halstead
Updated over a week ago

When can I start entering claims?

Have you recently signed up and you're wondering when you can start submitting?
Megan Halstead avatar
Written by Megan Halstead
Updated over a week ago