FAQs & Troubleshooting

Frequently asked questions, glossary of terms and more

Milad Mesbah avatar Steve Lionais avatar Hirad Motamed avatar +2
24 articles in this collection
Written by Milad Mesbah, Steve Lionais, Hirad Motamed and 2 others

Securely Contact Us - Claim Timeline Built In Messaging

Have a question about a specific claim? Use our secure built in messaging system on your Claim Summary page
Megan Halstead avatar
Written by Megan Halstead
Updated over a week ago

How Long Does It Take To Get Set Up?

When will I be connected to Dr. Bill?
Megan Halstead avatar
Written by Megan Halstead
Updated over a week ago

How to Add a “No Charge Referral" 03333

There are two easy ways you can add a no charge referral.
Courtney Lester avatar
Written by Courtney Lester
Updated over a week ago

Deleting Duplicates

Courtney Lester avatar
Written by Courtney Lester
Updated over a week ago

Deleting Patients on the App

Courtney Lester avatar
Written by Courtney Lester
Updated over a week ago

One or more claims are not in my daily report.

Courtney Lester avatar
Written by Courtney Lester
Updated over a week ago

Pending Payment Number

Courtney Lester avatar
Written by Courtney Lester
Updated over a week ago

Resetting Your Password

Forgot your password?
Milad Mesbah avatar
Written by Milad Mesbah
Updated over a week ago

Downloading the iOS App

How do I download the iPhone app? Get the mobile app here.
Hirad Motamed avatar
Written by Hirad Motamed
Updated over a week ago

What do you charge?

Megan Halstead avatar
Written by Megan Halstead
Updated over a week ago

How do I sign up?

Megan Halstead avatar
Written by Megan Halstead
Updated over a week ago

Passcode on iPhone app is not working

Hirad Motamed avatar
Written by Hirad Motamed
Updated over a week ago

What plan am I on?

Finding your current subscription plan in your account settings.
Megan Halstead avatar
Written by Megan Halstead
Updated over a week ago

I don't have an iPhone or Android phone – can I use your app?

Milad Mesbah avatar
Written by Milad Mesbah
Updated over a week ago

What if I take time off?

Am I still charged a fee if I stop submitting claims for a time?
Megan Halstead avatar
Written by Megan Halstead
Updated over a week ago

In which provinces is Dr. Bill supported?

Megan Halstead avatar
Written by Megan Halstead
Updated over a week ago

Payment Missing

My payment didn't show up in my account / went to the wrong account.
Megan Halstead avatar
Written by Megan Halstead
Updated over a week ago

Can you use Dr. Bill on multiple devices?

Steve Lionais avatar
Written by Steve Lionais
Updated over a week ago

Delay in connecting your account

I submitted my paperwork – why can't I submit claims yet?
Megan Halstead avatar
Written by Megan Halstead
Updated over a week ago

Delay for direct deposit changes

I submitted a direct deposit form – why are my payments going to the wrong place?
Megan Halstead avatar
Written by Megan Halstead
Updated over a week ago

Referring Physician Not Showing Up

I've added a new doctor – but they don't appear when I try to add them for a patient
Megan Halstead avatar
Written by Megan Halstead
Updated over a week ago

Privacy & Security

How Dr. Bill keeps your patient and claim information secure
Steve Lionais avatar
Written by Steve Lionais
Updated over a week ago

When can I start billing?

You can start right away
Megan Halstead avatar
Written by Megan Halstead
Updated over a week ago

Example Video of Mobile App

See an example of our mobile app in action.
Hirad Motamed avatar
Written by Hirad Motamed
Updated over a week ago