LabelSnap allows you to take a photo of your patient label and enter claim information, all in a few easy steps.
Here are some commonly asked questions about LabelSnap and how it works.
1. How do I take a LabelSnap?
Open up your Dr.Bill mobile application and navigate to the Orange + symbol on the bottom of your screen. Here you can select the option to "Take a LabelSnap". Here, you can take a photo of your patient label or care card.
Please ensure the patient details are clear and visible. This includes Name, DOB, and PHN (with version code for ON Physicians).
You can then save the image, and add some details regarding the patient.
If you'd like to add some claims, you can do so be selecting the "Add Claim" option in the bottom right hand corner of the screen.
That's it! Our OCR will automatically process your image into a patient profile, and if there are any issues, it will be sent to our team for manual review.
2. Why does it say "Pending Review".
Most images are turned into patient profiles within a few minutes by our OCR, this is available for Ontario and BC physicians.
Any images for Alberta Physicians, or any images that are difficult for our OCR to read will be sent to our team of Data Entry agents for review.
Our team reviews labels every few hours, 7 days a week and you will be notified if there are any issues on your dashboard when you log in on your mobile device.
3. What is a "Patient Issue"?
If something is wrong with your label, our team will send it back to you with notice on what was wrong.
These notifications can be found in the "Patient Issues" tab on your mobile device:
To manage your patient issues, select the "Patient Issues" tab. This opens a list of your active patient issues:
Select the patient you wish to fix, and click the pencil icon to edit what is needed:
Make the necessary changes to the patient, save and select "Mark as Fixed" to remove the notification.
Alternatively, if you've fixed the patient via the web or manually added them, you can "Dismiss the Issue" to move on.
4. My camera won't focus!
Please ensure your application is up to date before trying to use LabelSnap. Ensure your app permissions are enabled correctly in settings and log out of the application and back in again. If you continue to have trouble, please reach out to our team.
5. What is taking so long!?
Our team works on LabelSnaps 7 days a week, but there are times during a Billing Cycle where pending LabelSaps can pile up, so please be patient with our team. We assure you they are being worked on.
Do you have any additional questions regarding LabelSnap or are you having trouble?
Write to our team at hello@dr-bill.ca for further support.
Happy Billing!