Welcome to Dr.Bill, we're happy you're here!
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Now that you're signed up and ready to get started, we wanted to share one of the most helpful tips for keeping your claim submission running smooth while using Dr.Bill.
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It's as simple as keeping your mobile application up to date with the most recent releases. Here's a few ways to stay on top of this so you don't run into any hiccups.
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First, what version of the iOS Mobile Application are we currently on?
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​As of February 12th 2025, the iOS Application is running 4.24.0.
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This update requires iOS version 16 and up as your operating system, so before updating your application, be sure to check that your device can support our most recent app version.

Navigate to Settings on your device and select the "App Store" option from the menu:

Toggle the "App Updates" option to ensure your apps update when you are connected to a reliable internet connection with no input from you:
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If you prefer to keep auto-updates off, you can update the Dr.Bill mobile application easily following similar steps as above.
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Navigate to the App Store on your iOS device and search for Dr.Bill:

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If there is an update available, you'll see a orange "Update" button. Select this, and let the update download to your device.
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That's it! You can confirm your application is running the most recent version by selecting the "details" on your App Store:
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It's important to note that when our team releases updates, they do them in phases. This means that even if we have a more recent version of the app listed at the top of this article, but you don't see the option to update, it may take a few days before this is made available to your device.
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Keeping your application up-to-date is the easiest way to avoid the need to contact our team for technical troubleshooting, so please be sure to check-in regularly.
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If you're having trouble with your app, write to our team at hello@dr-bill.ca.
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Happy Billing!