Dr.Bill

Have a question about a specific claim? Use our secure built in messaging system on your Claim Summary page.

Securely Contact Us - Claim Timeline Built In Messaging

Is it remittance day, but you still have not yet received yours?

Where is my Remittance?

Are you looking to access your claim data from before 2021?

Claim Data from Before 2021

Forgot your password? Let's get you logged in!

Resetting Your Password

Find your current subscription plan in your account settings.

What Subscription Plan am I Currently On?

Am I still charged a fee if I stop submitting claims for a time?

What if I take time off?

Did you receive a remittance with an expected payment, but no payment has been made?

Payment Missing/Updating Direct Deposit

Can I use Dr.Bill on Multiple Devices?

Unable to locate a specific referring physician in our database?

Referring Physician Not Showing Up

Have you recently signed up and you're wondering when you can start submitting?

When can I start entering claims?

Use the new QuickPicks feature while billing on our mobile app.

QuickPicks FAQs

When to write off your unpaid claims vs when to accept (balance) and close them.

Write-Off vs. Accept (Balance) and Close

Updating Your Android Application

Updating Your iOS Application

LabelSnap FAQ's

Are you having trouble with your Dr.Bill account at app.dr-bill.ca? We can help!

Troubleshooting the Dr.Bill Web Application

Trouble with Dr.Bill on your Mobile Device? We can help!

Troubleshooting the Dr.Bill Android Application

Troubleshooting the Dr.Bill iOS Application

Cassidy Tonkin

Sophia Jarvi

Frequently asked questions, glossary of terms and more

FAQs & Troubleshooting

Find answers and get help from Intercom Support and Community Experts

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