Sorry to see you're having issues with your Android Mobile Device. This article outlines a few of the common issues we see and how to resolve them.
Before we begin, please ensure that you are running the most recent version of the Android Mobile Application. To check what version you are on and to update if needed, pease review this article.
Once you've confirmed you're running the most recent version, you can proceed through these troubleshooting steps before reaching out to our team.
1. Have you tried turning it off and on again? Cliche, we know, but deleting and reinstalling the Dr.Bill application resolves most common issues reported to us on the first try. If you are experiencing any of the following issues, please try to delete the app and re-download it as soon as possible (ensure you have no pending uploads before doing this):
Application is frozen and unresponsive
Application is crashing
Application won't open
Camera is blank when taking LabelSnaps
Missing data entry fields on claim forms or patient profiles
You've forgotten your pin to log in
2. Missing Data? Following the above step (delete and reinstall) or logging out of the application and back in again will often leave you with a blank application. This is expected. The app needs a few minutes on a reliable internet connection to sync again. Please leave it open while you see the "Syncing" note on the bottom of your screen:
3. Functionality issues: Is something not working the way it normally would? Formatting, date selection, ability to edit? Occasionally, after an app update, things can go wrong. Bugs, functionality gaps or broken pathways can happen. If you have recently updated your app to a recent version and you note something is not behaving correctly, please let our team know as soon as possible.
If you're stuck and these steps don't help, please reach out to our team at hello@dr-bill.ca.
Happy Billing!