How to manage medical billing users

For Billing Agents with an enterprise license, you can request to add or remove a physician from your profile.

Step 1: Navigate to Top Right --> Add/ Remove Physicians

Step 2: Enter the physician's details.

Step 3: The district office are typically as follows:

Step 4: These are the Ministry of Health groups that you have access to. Select the MOH groups that you want to bill for the physician. Do not add a group(s) that you will not be billing. If the MOH group is not available on the interface, please contact support@mdbilling.ca so that it can be added.

Step 5: This will be the default MOH group when you create a new claim for the physician.

Step 6 (if available): Select the Patient Database for this physician. Be careful to use the correct one.

Step 7: You can add other billing agents to manage this physician. If the billing agent account does not exist in the MDBilling.ca system, you can contact one of the physicians to manually add him/her (How to manage users), or contact support@mdbilling.ca for assistance.

Note:

If the physician already exists in our system, an email will be automatically sent to the physician to request approval for your access. The physician needs to follow the instructions provided in email and approve your access. Once approved, you will receive a confirmation email that the physician has been added to your profile.

If the physician has not approved your access (i.e. under PENDING REQUEST), please follow up with the physician.

If you want to change the MoH Group(s) that the physician bills under. Here are the steps:

Step 1: Under REMOVE PHYSICIAN, click Action -> Edit

Step 2: Check off the appropriate group(s)

Step 3: Click Save

If you need to remove physicians from your account, you can do so under REMOVE PHYSICIAN -> click Action -> Delete

MCEDT/ GOSECURE Setup:

Once you submit the form we will set up the MCEDT/Gosecure profile for the physician. This may take up to 24 hours.