Dr.Bill

Sophia Jarvi

Beverly Cadman

Gemma Denham-Walwyn

Most commonly asked questions and support articles about the MDBilling.ca products

MDBilling Support

MDBilling.ca is a complete medical billing platform. Learn more about our software, security practices and billing. If you have specific questions about OHIP of MSP, you'll find answers in the sections below.

General

MDBilling - Do I Need to Install A Software Program to use online medical billing software?

MDBilling - Merging OHIP Numbers From Previous Billing Program

MDBilling - Switching Billing Services

MDBilling - Add or Update Your Credit Card Information with MDBilling.ca

MDBilling - Private Claim Invoicing

Reports, Basic and Advanced Reports, Performance

MDBilling - Generate Reports

MDBilling - Import Patient, Claims and Referring Physicians Information

MDBilling - How To Start Using Our Billing Services?

Here are a few tips, tricks and steps to take as you get started with MDBilling.ca

Getting Started

MDBilling - AutoPay Frequently Asked Questions (FAQ) - OHIP

MDBilling - Apple In-App Purchase (IAP) vs. Web subscription

Below are some some frequently asked payment and accounting questions for customers on the “Essentials” and “Concierge” Plans in Ontario.

MDBilling.ca Auto Pay - FAQs

Learn about how much medical billing costs and other questions around payment and billing for MDBilling.ca

Pricing & Subscription

MDBilling - How to Change Your Password

MDBilling - Two-Factor Authentication (2FA)

MDBilling - How to Protect Yourself From Phishing

MDBilling - Data Storage

MDBilling - How We Backup Your Data

MDBilling - Protecting Your Data

Cassidy Tonkin

Learn more about how we handle data, protect your privacy and keep your account secure

Privacy & Security

Please review this article for some FAQ's regarding the MDBilling BC platform being shut down.

Sunsetting MDBilling BC FAQ's

Maya Jhaj-Scott

Everything you need to know about using MDBilling.ca to maximize your OHIP claims can be found in this category.

OHIP

MDBilling - OHIP Billing Codes for Internal Medicine

MDBilling - OHIP Billing Codes for Hospitalist (GP)

MDBilling - OHIP Billing Codes for Anaesthesia

MDBilling - OHIP Billing Codes for Psychiatry

MDBilling - OHIP Billing Codes for Long-Term Care Institution

MDBilling - OHIP Billing Codes for Medical Oncology

MDBilling - OHIP Billing Codes for Hematology

MDBilling - OHIP Billing Codes for Geriatrics

MDBilling - OHIP Billing Codes for Neurology

MDBilling - OHIP Billing Codes for Radiation Oncology

MDBilling - OHIP Billing Codes for Obstetrics and Gynaecology (OBGYN)

MDBilling - OHIP Billing Codes for Rheumatology

Here you'll find cheat sheets for several medical specialties.

OHIP Billing Codes

MDBilling - OHIP Billing Tip #30 - Billing in Multiple Specialties

MDBilling - OHIP Billing Tip #21 - Submitting an RA Inquiry

MDBilling - OHIP Billing Tip #22 - Manual Review

MDBilling - OHIP Billing Tip #23 - Group Billing

MDBilling - OHIP Billing Tip #24 - Forgot Password

MDBilling - OHIP Billing Tip #25 - Billing Profiles (Web Only)

MDBilling - OHIP Billing Tip #26 - Billing IQ

MDBilling - OHIP Billing Tip #27 - Import Claims Spreadsheet

MDBilling - OHIP Billing Tip #28 - Mobile App Data Sharing

MDBilling - OHIP Billing Tip #29 - Accounting Transactions - "Recovery - Automated Estimated Payment"

MDBilling - OHIP Billing Tip #20 - Custom Facilities - Clinic and Outpatient Segmentation

MDBilling - OHIP Billing Tip #31 - Updating Banking Information with the Ministry

MDBilling - OHIP Billing Tip #32 - Adding New Referring Physician

MDBilling - OHIP Billing Tip #33 - Updating Credit Card Information

MDBilling - OHIP Billing Tip #34 - Stale Dated Claims

MDBilling - OHIP Billing Tip #35 - Finding OHIP Claims Assessor

MDBilling - OHIP Billing Tip #36 - Group vs Solo EDT Account

MDBilling - OHIP Billing Tip #10 - Mobile app

MDBilling - OHIP Billing Tip #1 - Getting Started with MDBilling.ca

MDBilling - OHIP Billing Tip #2 - Claim Submission Process

MDBilling - OHIP Billing Tip #3 - Getting Help - Using MDBilling.ca Software

MDBilling - OHIP Billing Tip #4 - Resubmitting a Rejected Claim

MDBilling - OHIP Billing Tip #5 - Searching for Service or Diagnostic Codes

MDBilling - OHIP Billing Tip #6 - Deleting a Claim

MDBilling - OHIP Billing Tip #7 - MDBilling.ca Invoicing

MDBilling - OHIP Billing Tip #8 - Reconciliation - Payment Reports

MDBilling - OHIP Billing Tip #9 - Correcting OHIP Error Code EH2 - Version Code Rejection

MDBilling - Classic Templates and Favourite Codes

MDBilling - OHIP Billing Tip #11 - My Patient List

MDBilling - OHIP Billing Tip #12 - Updating My Profile

MDBilling - OHIP Billing Tip #13 - Time Saving Tip - Multiple Service Dates

MDBilling - OHIP Billing Tip #14 - Manage Users

MDBilling - OHIP Billing Tip #15 - DIY Medical Billing Resources

MDBilling - OHIP Billing Tip #16 - Reconciliation - Unprocessed Claims

MDBilling - OHIP Billing Tip #17 - Time Saving Tips - Enable Last Service Date / Referring Physician / Diagnostic Code / Admission Date

MDBilling - OHIP Billing Tip #18 - Time Saving Tip - Universal Templates

MDBilling - OHIP Billing Tip #19 - Out of Province/Country Billing

Useful tips and hints on how to use our OHIP billing software

OHIP Billing Tip Library

MDBilling - How to Bill Code J149

MDBilling - How to Enter Psychiatric Premiums

MDBilling - How To Find the Claim Number

MDBilling - Special Visit Premiums OHIP

MDBilling - Adjusted Payment Explanation

MDBilling - Age Premiums Payment

MDBilling - Obtaining Version Code

MDBilling - How to Invoice No Show Patients

MDBilling - Ministry of Health Claim's Batch Confirmation Number

MDBilling - What is Shadow Billing in Ontario

MDBilling - How To Enter Age Premiums

MDBilling - Resubmission of Stale Dated Rejected Claim

MDBilling - Claims Adjustment - Group Billing - Code I2

MDBilling - GP Special Premium

MDBilling - Verifying Last V404/V406/V409 For Patients

MDBilling - Out-of-Province Referring Physician

MDBilling - How to Submit A Claim for Infants

MDBilling - How to Bill A Pre-assigned Newborn Health Number

MDBilling - OHIP Diagnostic Codes (Dx) Lookup

MDBilling - How to Remove a Custom Facility

MDBilling - Ad-Hoc Billing Service

MDBilling - Patient Billing History

OHIP Billing - "How to"

MDBilling - Basic Video Tutorials

MDBilling - Advanced Medical Billing Video Tutorials

MDBilling - OHIP Medical Billing Time Saving Features

MDBilling - Mobile App - Quick tutorials

MDBilling - My Patient List

MDBilling - Specific to Disciplines

MDBilling - Learn Hospitalist Billing in Under 13 Minutes

MDBilling - Learn Surgical Billing in Under 15 Minutes

MDBilling - Learn Psychiatry Billing in Under 8 Minutes

MDBilling - Learn Internal Medicine Billing in Under 11 Minutes

MDBilling - Learn Anesthesia Billing in Under 7 Minutes

OHIP Billing Video Tutorials

MDBilling - VTC - Virtual Tech Code Required

MDBilling - A2A - Patient is underage or overage for this service code

MDBilling - A2B – This service is not normally performed for this sex

MDBilling - A3F – No fee exists for this service code on this date of service

MDBilling - A34  -  Duplicate service codes submitted

MDBilling - A36 - Claimed by Other Practitioner

MDBilling - A3E - No such service code for date of service

MDBilling - A3H - Max # Ser FSM Ref MC

MDBilling - A4D - Invalid specialty for this service code

MDBilling - AC1 - Rejection (AC1 Error) - Maximum reached

MDBilling - AC4 / ARF - Invalid Referral Number

MDBilling - AD1 / AD9 - Corresponding procedure not claimed/Premium not allowed alone

MDBilling - AD5 - Service code only allowed once per patient per day

MDBilling - ADF/DF - Corresponding procedure invalid, omitted or paid at zero

MDBilling - AH5 -  Invalid hospital admission date

MDBilling - AH8 - Hospital and/or Admission Date is missing or invalid

MDBilling - ASP - Not allowed with surgical procedure

MDBilling - VW1 – Invalid WCB Service

MDBilling - AH9 – Diagnostic/miscellaneous service for hospital patient is not allowed on a fee-for-service basis – included in the hospital global budget

MDBilling - Rejection - Incorrect District Code

MDBilling - AMR - Minimum service requirements have not been met

MDBilling - AO3 - Service claimed by another practitioner

MDBilling - CNA - Counselling not allowed

MDBilling - EG1 - Group not Eligible

MDBilling - EH1 – Service date is greater than eligibility end date

MDBilling - EH2 - Invalid Version Code

MDBilling - EH4/EH5 - OHIP Number Not Valid on Date of Service

MDBilling - EH6 - Patient deceased

MDBilling - ENP - Invalid service code for Nurse Practitioner referrals

MDBilling - EP3 - Check Service Date / Enrolment Date

MDBilling - EPF - Enrollment Date Mismatch

MDBilling - EQ1- Health care provider is not registered

MDBilling - EQ2 - Specialty code is inactive or not registered on date of service

MDBilling - EQB - Inactive provider billing number

MDBilling - EQC - Group number is not registered

MDBilling - EQD - Group number is not registered

MDBilling - EQE - Healthcare provider not registered as an affiliate of group

MDBilling - EQF - Healthcare provider is not ACTIVELY registered

MDBilling - EQG - Referring laboratory is not registered with the Ministry of Health

MDBilling - ERF / EQ6 - Inactive or invalid referring physician

MDBilling - ESD – APP Group Affiliation on Service Date

MDBilling - ESF – A non-encounter service claim submitted by a physician not eligible to bill FSC codes

MDBilling - ET1 - Provider Not Registered for Virtual Care Program

MDBilling - ET4 - Virtual Care Program B-Code Missing or SLI Code Invalid

MDBilling - ET5 - Virtual Care Program SLI Code Missing

MDBilling - HCC - Not on Health Care Connect (HCC) database

MDBilling - HCE - HCE Enrolment After 3 months

MDBilling - R02 / R03 - Reciprocal Medical Billing Error

MDBilling - R08 - Invalid referral number

MDBilling - TM1 - Duplicate Virtual Care Claim for Same Patient

MDBilling - TM3 - Service Not Payable Under Virtual Care Program

MDBilling - TM4 - Non-Virtual Care Claim Already Paid for This Patient

MDBilling - TM6 - Virtual Care Program Registration Not in Effect on Service Date