Claims and associated data are stored in Dr.Bill's customer facing application for 3 years from the date entered into our system.
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Data that is older than 3 years from today’s date still lives in our database, but does not appear on the web or mobile application. This is to ensure that our platform runs smoothly and without lagging or delays during use.

If you’re looking to access claim data older than 3 years from todays date, please email us at hello@dr-bill.ca and a member of our team will be happy to assist you.
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Happy Billing!