Need to get in touch with our team of Billing Specialists regarding one of your claims?

Write us a message anytime within the Claim Timeline. You can do this on the Claim Summary page of the claim in question. Our agents will reply within 7-10 business days.


1. Head into your Claims tab:

2. Click "View" on the claim you would like assistance with:


3. Scroll to the bottom, and find the Timeline:

If your question is time sensitive, please use our support chat bubble by clicking on the Question Mark at the bottom right corner of any Dr. Bill page.

Please note: do not share any patient data within the chat sessions. Only communicate patient data through our secure built in timeline messaging system outlined above.

Happy Billing!

- Dr. Bill




Did this answer your question?