All Collections
FAQs & Troubleshooting
Referring Physician Not Showing Up
Referring Physician Not Showing Up

Unable to locate a specific referring physician in our database?

Megan Halstead avatar
Written by Megan Halstead
Updated over a week ago

Adding a new claim for a patient and running into a missing referring practitioner? Our database of referring practitioners is always growing, and sometimes we are missing some!

If you come across this problem, please connect with our team at help@dr-bill.ca and let us know the name of the referring practitioner (along with Billing Number if you have it) and we will add them to the database accordingly.

Once our team confirms they have been added, refresh your account and you'll be able to access this physician when adding a referring practitioner.

Did this answer your question?