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Payment Missing/Updating Direct Deposit
Payment Missing/Updating Direct Deposit

Did you receive a remittance with an expected payment, but no payment has been made?

Cassidy Tonkin avatar
Written by Cassidy Tonkin
Updated over a week ago

When first getting started, or after recently updating your banking information with your respective ministry, this question can certainly come up!

If you've recently received a remittance, along with an expected payment date that has passed with no deposit, there are a few reasons why this can occur.

British Columbia

New user of Dr.BIll or recently submitted a new Direct Deposit form? MSP takes 7-10 business days to process paperwork once it's been sent in by our team of agents. Additional to that, if you updated your payment information towards the end of a Billing Cycle, the changes might not take effect until the next one.

This can cause deposits to be made into into outdated accounts, or if there is no account on file when payment is due, a cheque will be issued to you via mail.

Didn't receive a remittance when you were expecting one? This often occurs when users are newly connected to Dr.Bill. If your connection has been confirmed by a member of our team, your claims would have been submitted to the ministry on the date your connection was completed, not on the date they were entered. Keeping that in mind, you can follow our MSP Cut-off Calendar to see when you can expect to receive a remittance and a subsequent payment based off of when your connection was confirmed.

Direct Deposit information with the ministry can be updated in your account at any time via the drop-down menu on the web application. Please select "Billing and Direct Deposit" to create and complete a new form:


If your payment is missing from Alberta Health, or has gone into an outdated account that you have since requested be updated, please note that Alberta Health takes 10-14 business days to process forms.

As a new user, you will be asked to provide us with a void cheque that we will send along to the ministry for processing, but subsequent updates need to be address on your end by completing the form AHC1143 at this link:


OHIP users are responsible for keeping their Direct Deposit information up to date with the ministry. If this has not been provided to them previously, OHIP will mail a physical cheque to the address they have on file for you.

Please ensure your OHIP Direct Deposit information is up to date via this form:

If you're experiencing issues other than listed above, don't hesitate to connect with our team at

Happy Billing!

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