Why I don't receive a deposit when my remittance says I was paid

Question

In my remittance it says I was paid but there is no matching deposit in my bank account.

Answer

You will need to contact the MSP (1-866-456-6950) to confirm the banking information they have on file.

If you have not done so, please fill out the Application for Direct Bank Payment form and send it to the address indicated at the bottom of the form.