Held claims are claims that are manually processed by an MSP adjudicator. This means the on hold time is determined by MSPs volume and staffing. While MSP likes to have claims processed within 30 days, this often is not the case as it takes much longer. MSP will not release details as to why your claim is on hold until they have finished processing it. After released, we will be able to manage your claim as needed.
How long with this claim be 'On Hold'?
Written by Megan HalsteadUpdated over a week ago