Contact Us - Support

How to reach us for help.

Megan Halstead avatar
Written by Megan Halstead
Updated over a week ago

Need to get in touch with Dr. Bill? There are several ways to communicate with our team...

On the Web

As a trial or Full Serve user, use our real-time chat tool to send a question to one of our team members. We'll respond to you within the same day or chat with you live if one of our team members is available. Most often you'll get a response from us within two hours. 

On Our Mobile Apps

You can launch the live-chat widget from within your mobile app:


From the Homescreen tap 'Account' then 'Get Help' and the chat widget is launched. We respond exactly the same way. 


From the Homescreen tap the 'Help & Support' button at the bottom of the screen. This launches the chat widget. 

By Email

Reach out anytime by email to Our team will respond by the end of the business day. 

Within Your Claim Timeline

Questions about a specific claim? Leave us a message within the claim Timeline and we will respond to your message within 5-7 business days. If your question is more time-sensitive, please use our web support bubble. 

By Phone

If you are interested in booking a phone support session with one of our experts in BC, Ontario, or Alberta, send an email to and we'll be happy to schedule one for you.

Note: Support is only offered on our Full-Serve Plan. If you feel like continued phone support is a feature you require, please ask us how to upgrade your plan!

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