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BC Physicians - Pending vs. On Hold Claims
BC Physicians - Pending vs. On Hold Claims

What's the difference?

Tessa Brown avatar
Written by Tessa Brown
Updated over a week ago

Pending Claims
These are claims that are currently sitting in our system awaiting upload to MSP.  For example, claims added yesterday will be Pending until they are officially submitted tonight.

On Hold Claims
These are claims that MSP has received but for whatever reason is processing manually. After an adjudicator reviews and processes the claim manually we will be able to make any adjustments if needed. Processing times will vary greatly depending on MSP staffing, workload, and the claim itself. 

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