If you've recently updated your direct deposit information but you've received another payment by cheque, or the payment was put into your old account, don't worry – this is usually just an issue with timing.

MSP typically takes 7-10 business days to process documents, and your change might have been made after the most recent cut-off date. Due to these two factors, updates to your payment information may take weeks to take effect.

You should notice your changes during the next payment cycle. If you're still not getting your payments in the right place by then, please let us know.

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