FAQs & Troubleshooting

Frequently asked questions, glossary of terms and more

Courtney Lester avatar Caitlyn Tolhurst avatar Milad Mesbah avatar +2
27 articles in this collection
Written by Courtney Lester, Caitlyn Tolhurst, Milad Mesbah and 2 others

How to Add a “No Charge Referral" 03333

There are two easy ways you can add a no charge referral.
Courtney Lester avatar
Written by Courtney Lester
Updated over a week ago

Deleting Duplicates

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Written by Courtney Lester
Updated over a week ago

Deleting Patients on the App

Courtney Lester avatar
Written by Courtney Lester
Updated over a week ago

One or more claims are not in my daily report.

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Written by Courtney Lester
Updated over a week ago

Pending Payment Number

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Written by Courtney Lester
Updated over a week ago

Agent Support - Self Serve Users

Request Agent Assistance for Unpaid Claims
Caitlyn Tolhurst avatar
Written by Caitlyn Tolhurst
Updated over a week ago

Resetting Your Password

Forgot your password?
Milad Mesbah avatar
Written by Milad Mesbah
Updated over a week ago

What do you charge?

Caitlyn Tolhurst avatar
Written by Caitlyn Tolhurst
Updated over a week ago

Downloading the iOS App

How do I download the iPhone app? Get the mobile app here.
Hirad Motamed avatar
Written by Hirad Motamed
Updated over a week ago

How do I sign up?

Caitlyn Tolhurst avatar
Written by Caitlyn Tolhurst
Updated over a week ago

Passcode on iPhone app is not working

Hirad Motamed avatar
Written by Hirad Motamed
Updated over a week ago

What plan am I on?

Finding your current subscription plan in your account settings.
Caitlyn Tolhurst avatar
Written by Caitlyn Tolhurst
Updated over a week ago

I don't have an iPhone or Android phone – can I use your app?

Milad Mesbah avatar
Written by Milad Mesbah
Updated over a week ago

What if I take time off?

Am I still charged a fee if I stop submitting claims for a time?
Caitlyn Tolhurst avatar
Written by Caitlyn Tolhurst
Updated over a week ago

In which provinces is Dr. Bill supported?

Caitlyn Tolhurst avatar
Written by Caitlyn Tolhurst
Updated over a week ago

Payment Missing

My payment didn't show up in my account / went to the wrong account.
Caitlyn Tolhurst avatar
Written by Caitlyn Tolhurst
Updated over a week ago

Can you use Dr. Bill on multiple devices?

Steve Lionais avatar
Written by Steve Lionais
Updated over a week ago

Delay in connecting your account

I submitted my paperwork – why can't I submit claims yet?
Caitlyn Tolhurst avatar
Written by Caitlyn Tolhurst
Updated over a week ago

How to refer a colleague

Get billing credit by inviting a colleague to try Dr. Bill
Caitlyn Tolhurst avatar
Written by Caitlyn Tolhurst
Updated over a week ago

How do I add billing credit?

Caitlyn Tolhurst avatar
Written by Caitlyn Tolhurst
Updated over a week ago

Delay for direct deposit changes

I submitted a direct deposit form – why are my payments going to the wrong place?
Caitlyn Tolhurst avatar
Written by Caitlyn Tolhurst
Updated over a week ago

How do I get the free credit for new users?

Caitlyn Tolhurst avatar
Written by Caitlyn Tolhurst
Updated over a week ago

Referring Physician Not Showing Up

I've added a new doctor – but they don't appear when I try to add them for a patient
Caitlyn Tolhurst avatar
Written by Caitlyn Tolhurst
Updated over a week ago

Privacy & Security

How Dr. Bill keeps your patient and claim information secure
Steve Lionais avatar
Written by Steve Lionais
Updated over a week ago

When can I start billing?

You can start right away
Caitlyn Tolhurst avatar
Written by Caitlyn Tolhurst
Updated over a week ago

Referral Credit Missing

I just signed up after being referred by a colleague – where is my credit?
Caitlyn Tolhurst avatar
Written by Caitlyn Tolhurst
Updated over a week ago

Example Video of Mobile App

See an example of our mobile app in action.
Hirad Motamed avatar
Written by Hirad Motamed
Updated over a week ago