FAQs & Troubleshooting

Frequently asked questions, glossary of terms and more

Courtney Lester avatar Caitlyn Tolhurst avatar Milad Mesbah avatar +2
28 articles in this collection
Written by Courtney Lester, Caitlyn Tolhurst, Milad Mesbah and 2 others

How to Navigate your Claims on the Web App

Find out which claims are on hold, have been paid or your outstanding balance.
Courtney Lester avatar
Written by Courtney Lester
Updated over a week ago

How to Add a “No Charge Referral" 03333

There are two easy ways you can add a no charge referral.
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Written by Courtney Lester
Updated over a week ago

Deleting Duplicates

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Written by Courtney Lester
Updated over a week ago

Deleting Patients on the App

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Written by Courtney Lester
Updated over a week ago

One or more claims are not in my daily report.

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Written by Courtney Lester
Updated over a week ago

Pending Payment Number

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Written by Courtney Lester
Updated over a week ago

Agent Support - Self Serve Users

Request Agent Assistance for Unpaid Claims
Caitlyn Tolhurst avatar
Written by Caitlyn Tolhurst
Updated over a week ago

Resetting Your Password

Forgot your password?
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Written by Milad Mesbah
Updated over a week ago

What do you charge?

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Written by Caitlyn Tolhurst
Updated over a week ago

Downloading the iOS App

How do I download the iPhone app? Get the mobile app here.
Hirad Motamed avatar
Written by Hirad Motamed
Updated over a week ago

How do I sign up?

Caitlyn Tolhurst avatar
Written by Caitlyn Tolhurst
Updated over a week ago

Passcode on iPhone app is not working

Hirad Motamed avatar
Written by Hirad Motamed
Updated over a week ago

What plan am I on?

Finding your current subscription plan in your account settings.
Caitlyn Tolhurst avatar
Written by Caitlyn Tolhurst
Updated over a week ago

I don't have an iPhone or Android phone – can I use your app?

Milad Mesbah avatar
Written by Milad Mesbah
Updated over a week ago

What if I take time off?

Am I still charged a fee if I stop submitting claims for a time?
Caitlyn Tolhurst avatar
Written by Caitlyn Tolhurst
Updated over a week ago

In which provinces is Dr. Bill supported?

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Written by Caitlyn Tolhurst
Updated over a week ago

Payment Missing

My payment didn't show up in my account / went to the wrong account.
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Written by Caitlyn Tolhurst
Updated over a week ago

Can you use Dr. Bill on multiple devices?

Steve Lionais avatar
Written by Steve Lionais
Updated over a week ago

Delay in connecting your account

I submitted my paperwork – why can't I submit claims yet?
Caitlyn Tolhurst avatar
Written by Caitlyn Tolhurst
Updated over a week ago

How to refer a colleague

Get billing credit by inviting a colleague to try Dr. Bill
Caitlyn Tolhurst avatar
Written by Caitlyn Tolhurst
Updated over a week ago

How do I add billing credit?

Caitlyn Tolhurst avatar
Written by Caitlyn Tolhurst
Updated over a week ago

Delay for direct deposit changes

I submitted a direct deposit form – why are my payments going to the wrong place?
Caitlyn Tolhurst avatar
Written by Caitlyn Tolhurst
Updated over a week ago

How do I get the free credit for new users?

Caitlyn Tolhurst avatar
Written by Caitlyn Tolhurst
Updated over a week ago

Referring Physician Not Showing Up

I've added a new doctor – but they don't appear when I try to add them for a patient
Caitlyn Tolhurst avatar
Written by Caitlyn Tolhurst
Updated over a week ago

Privacy & Security

How Dr. Bill keeps your patient and claim information secure
Steve Lionais avatar
Written by Steve Lionais
Updated over a week ago

When can I start billing?

You can start right away
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Written by Caitlyn Tolhurst
Updated over a week ago

Referral Credit Missing

I just signed up after being referred by a colleague – where is my credit?
Caitlyn Tolhurst avatar
Written by Caitlyn Tolhurst
Updated over a week ago

Example Video of Mobile App

See an example of our mobile app in action.
Hirad Motamed avatar
Written by Hirad Motamed
Updated over a week ago